Return Policy & FAQ
GET IN TOUCH
If you need to get in touch, please use our contact form found under the "Contact Us" tab. We try our best to respond within 12 hours, but please allow up to 24 hours. If you need immediate assistance, please call 727-828-9925 Monday-Saturday 11-6pm and Sunday 1-5pm. Customer service is our top priority! If you are unavailable during those hours, please use the contact form and provide a phone number so we can reach out outside those hours.
All in-stock items will be shipped 2-4 business days from your order date. All preorder items will be shipped within 24-48 hours of our receiving.
All sales on SALE/CLEARANCE/SWIM (this is due to sanitary purposes) /INTIMATES (bras and underwear) /JEWELRY/ACCESSORIES/PROMO (temporarily marked down) items are FINAL and not returnable or exchangeable.
Please note: Our online store and boutique have different return policies so we can give our online customers days for shipping and transit of goods.
Boutique: All unworn/unaltered merchandise (that is not listed as a final sale item) may be exchanged or returned for an in store credit within 14 days from date of PURCHASE. In store credits never expire!
Online: All unworn/unaltered merchandise (that is not listed as a final sale item) may be exchanged or returned for an online store credit within 21 days from date of PURCHASE (not ship date). Online store credits never expire!
Please note these are boutique items, we ask that you take gentle care of them. We recommend washing on cold and hang drying or laying flat to protect from shrinkage. We do not recommend following the washing instructions on labels unless 'Dry Clean Only' is listed.
All merchandise must be returned unworn, unwashed, and in original condition with tags attached. Items returned with makeup, deodorant, perfume/odors, animal hair, or similar product stains will be shipped back to you. You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable. We do recommend noting the tracking number from your shipping label. You must include your receipt (sent to you via email at time of purchase) along with your return request form.
Ashe Couture, Inc. is not responsible for items damaged or lost in transit. Please make sure the information you put in as your shipping information is accurate and up to date. Failure to due so may result in delays in shipping and arrival to you. Customer is responsible for all reshipping fees that accrues due to customer error. No refund or free replacement on deliveries sent to incorrect addresses provided by purchaser. If the tracking information is showing up on USPS.com as delivered, we are unable to refund or replace.
Steps to return:
Contact us via email at email@example.com and we will email you your return request form. Print, fill out and include form, along with a copy of your receipt (sent to you via email at time of purchase), and ship to the address given on the return request form. We recommend you note your tracking number. Once we have received your item, we will email you with your merchandise online credit code.
If you have received a damaged product or the wrong product please email us (within 3 days of package acceptance) so we can resolve any issues as soon as possible at firstname.lastname@example.org.